FAQ

 

Delivery
 

When will I get my order?
We usually dispatch your order within 1-2 working days. The shipping time
depends on your location, but can be estimated as follows:
● UK: 3–4 business days
● International: 10–20 business days

Where will my order ship from?
Our books are printed and shipped from the United Kingdom.

 

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

 

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at bambubooks@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

 

Orders

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at bambubooks@gmail.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

 

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at bambubooks@gmail.com!

 

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at bambubooks@gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.

 

For any other queries do not hesitate to contact us at bambubooks@gmail.com